Collecting Logs |
  
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Collecting Logs |
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The following logs must be provided as part of a support ticket:
•System Logs
•Server Logs
•Client Logs.
To obtain System Logs:
1.Open Event Log form (see "Viewing Events Log").
2.Choose <Any Event>, <Any Camera>, <Write To Log> filters.
3.Open Context Menu and choose Select All (or press Ctrl+A).
4.Open Context Menu and choose Export Selection to Flie.
5.Save the file and attach to the support ticket.
To obtain Server Logs:
1.Right click on the desired Server , open Context Menu and choose Server Logs... The log will open up in browser.
2.Copy all text (CTRL+A) and paste it into a new text file.
3.Repeat this for all Server s (if necessary).
4.Save the file and attach to the support ticket.
To obtain Client Logs:
•Windows: c:\Users\<Local User>\AppData\Local\Network Optix\Network Optix HD Witness\log\log_file.log.
•Linux: /home/<Local User>/.local/share/Network Optix/Network Optix HD Witness/log.